How Long Does it Take to Change Modules?

PATHS, S.A. · #1 (**permalink**) 03-31-2008, 04:47 PM

Here is a question from a customer:

Q: How long does it take to change Modules in my Theater? I want to change them but I don't want to be without my Theater for a long time.

A: 99% of the time, we complete all Module change requests, and have your Theater ready for viewing, within 12 hours of receiving the email, most of the time just within a few hours or less.

If you send in a Module change request, and do not hear back from us within 24 hours, it is very likely that we did not receive the email and it should be sent again.

PATHS, S.A. · #2 (**permalink**) 07-26-2008, 08:27 PM

Bumping this post!

Aaron · #3 (**permalink**) 07-26-2008, 10:22 PM

If you don't receive an email from the PATHS home office, it is possible your email program is blocking it. Sometimes, depending on your setup, you have to specifically opt-in the ability to receive email from certain addresses in order for them not to be blocked. Make sure you can receive email from info @ paths-vx.com. Also, if you have any trouble getting email from PATHS, you can ask your local ISP (internet service provider) how to make sure you do receive the mail.